Better Business Bureau
Established Standards Build Trust
When a moving company like our IMS Relocation Dallas TX movers becomes accredited by the Better Business Bureau (BBB), it means that the BBB has determined that the business meets important standards for customer service and reliability. For example, a BBB accreditation shows that a mover commits to making a good faith effort to resolve any consumer complaints. BBB standards include a code of business practices built on eight key principles.
BBB Standards for Trust
Build trust: Establish and maintain a positive track record in the marketplace.- Advertise honestly: Adhere to established standards of advertising and selling.
- Tell the truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.
- Be transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
- Honor promises: Abide by all written agreements and verbal representations.
- Be responsive: Address marketplace disputes quickly, professionally, and in good faith.
- Safeguard privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
- Embody integrity: Approach all business dealings, marketplace transactions and commitments with integrity.
Every BBB accredited business is monitored to ensure they meet required standards. BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, because the organization insists on objectivity to maintain the public trust. BBBs review both accredited and non-accredited businesses. A review listed by the BBB simply notes the business’ current accreditation status.
Building a Better Marketplace
In addition to providing a valuable snapshot of a business' ethical standards, BBBs also help settle disputes. Through the support of their accredited businesses, BBBs work to build a trustworthy marketplace by maintaining standards for truthful advertising. The organizations investigate and expose fraud against consumers and businesses, providing information to consumers before they purchase products and services.
IMS Relocation is proud to be a BBB accredited business, upholding ethical practices and providing outstanding customer service in both the residential and commercial moving industries.
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