frequently asked questions

Pricing

• How much will my move cost?

  The cost of your move depends on several factors, including the size of your home, distance, and any additional services you may need. At IMS Relocation, we offer full-service moving and storage solutions, including expert packing, unpacking, and custom crating. Because every move is unique, we provide personalized pricing. Contact us today for a free, no-obligation estimate tailored to your needs. Get a Free Quote.

• Do you provide free moving estimates?

  Yes! IMS Relocation is happy to provide a free, no-hassle, no-obligation moving estimate for your next residential or commercial move. Because no two moves are alike, we’ll create a custom estimate tailored to your specific needs. Choose from an in-person, on-site, or virtual estimate for the most accurate pricing. Request your quote online or call us today to speak with one of our moving experts. Get a Free Quote.

• Do you require a deposit?

  *No, IMS Relocation does not require a deposit to schedule your move. However, if you plan to pay by credit card, we will charge all or a portion of the estimated cost on the business day prior to your move. This helps us confirm your reservation and ensure everything is ready for moving day. *Certain international moves do require a deposit. Please contact us if you’re curious if a deposit will be required for your move.

Credentials

• Are you licensed?

  Yes! IMS Relocation holds all required licenses and voluntary industry certifications to ensure we meet legal standards and uphold best practices in moving. We’re committed to maintaining the highest level of professionalism and service in the industry. Our licenses and certifications include: A+ BBB Rating TxDMV Household-Goods Certificate No. 005069032C USDOT 125563 FMCSA Federal UCR Federal Maritime Commission (FMC) Customs Broker We’re also proud to be recognized as a Pinnacle Mover by the Southwest Movers Association.

• Are you insured?

  Yes! IMS Relocation is fully insured and licensed under the Texas Department of Motor Vehicles (TxDMV). We meet all insurance requirements set by our licensing to ensure your belongings are protected throughout the moving process. Specific details and proof of coverage are always available upon request.

• Are my belongings insured?

  Yes, IMS Relocation carries insurance policies related to property damage and/or damage or loss of furniture or contents during the move. You will have to declare the value of the items being moved and are able to determine the level of protection you want from there. You will find these options listed on the estimate and in the bill of lading. You can also use a third-party insurer. We will ask for a copy of the policy or will need to otherwise confirm the coverage prior to your move.

• Where can I find your reviews?

  IMS Relocation has been proudly serving the Dallas-Fort Worth area since 1991, helping individuals, families, and businesses with local, in-state, and long-distance moves. Over the years, we’ve received wonderful feedback from our customers, and we invite you to read their experiences. You can view our reviews on our dedicated Reviews Page and on Google, where clients share their moving success stories.

• Do you have references?

  Absolutely! While our A+ BBB rating and five-star reviews reflect our commitment to exceptional service, we’re also happy to provide direct references from past customers. This can be especially helpful if you’re planning a specialized move and want extra assurance of our expertise.

Service

• Do you offer packing and unpacking services?

  Yes! IMS Relocation is a full-service moving company providing professional packing and unpacking services for residential, commercial, and international moves. Our team can handle everything from carefully wrapping fragile items to fully packing and unpacking your entire home or office. We also offer crating for speciality items. We’ll discuss your packing needs during the estimate process to ensure your move is as seamless as possible.

• Aside from home and business moves, do you offer other moving services?

  Yes! IMS Relocation provides a wide range of specialty moving services in addition to residential and commercial moves. We can assist with vehicle relocation as well as heavy equipment rigging and crating. Our team also has extensive experience handling unique and complex moves, including restaurants, government facilities, offices, medical practices, hospitals, and schools of all sizes—even universities. If your needs don’t fall neatly into one of these categories, explore our specialized services or reach out to us directly. Chances are, we’ll be able to create a tailored solution to fit your move.

• Do you offer storage solutions?

  Absolutely! IMS has you covered with flexible storage options for both residential and commercial needs. We provide on-site, off-site, and over 500 portable storage containers designed to fit your situation. Our on -site 80,000 sq. ft. secure warehouse in Carrollton offers climate-controlled environment to keep your belongings protected—whether for your home or business.

• What areas do you serve?

  Almost anywhere in the world! As an agent of both Mayflower® and United Van Lines®, IMS Relocation can handle your move directly or connect you with one of our trusted domestic and international partners. If your move starts or ends in the Dallas–Fort Worth area, you’ll work directly with our experienced IMS Relocation team.

International

• Do you handle customs paperwork for international moves?

  Yes. We pride ourselves for being a one-stop-shop https://www.imsrelocation.com/international-movers/”>international moving company. We prepare customs declaration forms, provide inventory lists in the required format, coordinate with customs brokers, handle international compliance and more.

Schedule

• How do I schedule my move?

  Once you’ve received a quote from one of our moving specialists, you’ll be paired with an IMS Relocation moving coordinator who will help you schedule and plan every detail of your move. We recommend providing as much advance notice as possible—especially during the busy summer season—to ensure your preferred dates are available.

• How far in advance should I schedule my move?

  The sooner, the better! For standard residential moves, we recommend scheduling at least 4–6 weeks in advance. This is especially important during peak moving season (May–September, with June through August being the busiest months). For more complex commercial moves or international relocations, we suggest booking 6–8 weeks in advance. Early scheduling helps ensure availability and allows plenty of time to plan every detail of your move.

• Can I reschedule my move?

  Yes! We understand that plans can change, and your move can be rescheduled if needed. To give you the best chance of securing your preferred new date, please notify us as early as possible. Keep in mind that last-minute changes—especially within 24 hours of your scheduled move—may result in additional charges since your crew has already been assigned and dispatched.

• Will I be charged if I cancel my move?

  We know life happens and do offer cancellations. Any fees will be contingent on the timeline of cancellation and the type of move being cancelled. We are careful to reserve our schedule and resources for your move and encourage you to honor that commitment. However, given 48 hours, we can cancel or reschedule most moves without any financial penalties. Moves cancelled with less than 48 hours notice, may be subject to attempt fees or minimum charges.

• What’s the best time of year to move?

  School schedules, holidays, and weather patterns all impact moving demand. The busiest season is May through September, with June, July, and August being peak months. If your schedule allows, consider moving during the off-peak months (late fall or winter). During this time, we usually have more scheduling flexibility and may be able to offer cost savings.

• What should I do if there’s bad weather on my moving day?

  DFW weather can be unpredictable, but with over 30 years of experience, IMS Relocation is prepared to handle moves in nearly any condition. In cases of extreme weather, your move may need to be delayed or rescheduled for safety. If that happens, we’ll notify you as early as possible. Otherwise, if you don’t hear from us, you can plan for your move to proceed as scheduled.

Moving Prep

• How can I prepare my home for moving day?

  Start by reviewing our moving-day checklist to stay organized. A few key steps include: Declutter early – Separate items you no longer need, want to donate, or plan to dispose of. Be sure to keep these clearly separated from what you intend for us to move. Label boxes by room and contents – This helps our team place them in the right rooms at your new home or business. Color labels are also recommended. Set aside essentials – Keep toiletries, medications, important documents, and other necessities clearly labeled and separate so they’re easy to access during and after your move. These steps will help moving day run smoothly and efficiently.

• How can I prepare my business for moving day?

  Every business relocation is unique, and we’ll provide customized guidance to fit your specific needs. In general, we recommend scheduling 6–8 weeks in advance to allow time for planning and preparation. Here are some key steps to consider: Notify stakeholders early – Inform employees, vendors, and service providers about your upcoming move. Protect your data – Backup all systems to an off-site location and secure any sensitive files well before moving day. Inventory and organize – Take stock of your equipment and pack items safely. Label all boxes by department so our team can deliver them to the correct area at your new location. Assign moving roles – Designate temporary responsibilities for employees to assist with packing and unpacking, helping reduce downtime. Review lease agreements – Double-check the terms of both your current and new spaces, and confirm that utilities will be ready when you arrive. These steps, along with IMS Relocation’s expertise, will help ensure a smooth transition for your business.

• How can I protect sensitive data during a move?

  We recommend taking extra precautions with all data-storage devices during a relocation. Here are some best practices: Back up your data – Ensure all computers, tablets, servers, and storage devices are backed up to a secure off-site location before moving day. Securely pack and label devices – Clearly mark electronics and storage devices so they can be handled with care. Personally transport critical items – For highly sensitive drives or devices, consider moving them yourself, just as you would toiletries, medications, or other essentials. Plan for business IT needs – Larger companies should coordinate with their IT team for off-site storage and additional risk-mitigation strategies, especially when moving data centers or offices. At IMS Relocation, we take great care with all your valuables—but these extra steps will help ensure your sensitive information remains safe.

• How can a business minimize downtime during a move?

  The most effective approach is to schedule your move after hours, on a weekend, or during a holiday. With enough advance notice, IMS Relocation can accommodate your business’ needs and complete the move with minimal disruption. To further reduce downtime, we recommend: Backing up and securing all business data in advance Prioritizing items that should be “last out” and “first in” at your new location Staggering your move so departments or critical functions transition in phases By planning ahead and working closely with our team, you’ll keep your business running smoothly throughout the relocation process.

Items

• Are there items that you are not allowed to transport or move?

  Yes. For the safety of our customers and crew, as well as in compliance with legal requirements, IMS Relocation cannot transport hazardous materials, illegal substances, live animals, firearms, ammunition, or perishable/unsanitary items. While we can move valuable items such as jewelry, precious metals, or family heirlooms, we recommend transporting these personally or ensuring their value is declared for insurance purposes. Items we will not move include: Aerosol cans Flammable liquids and gases Paints, varnishes, paint thinners Matches and lighters Explosives or ammunition Loaded firearms Toxic substances Gardening chemicals Propane tanks Fertilizers Fire extinguishers Pool chemicals Household batteries Liquid bleach Rubbing alcohol When in doubt, use this rule of thumb: if it’s illegal, hazardous, perishable, or unsanitary, it should not go on the moving truck.

• Can you disconnect and reconnect appliances?

  No. Our movers are not licensed plumbers or electricians, which reduces risk to your home, belongings, and our staff. However, IMS Relocation partners with trusted, vetted third-party professionals who can safely handle appliance disconnection and reconnection. We’ll be happy to coordinate with these trusted partners ahead of your move.

• How can I be sure that my valuables are properly protected during a move?

  The best protection for your valuables starts with choosing the right moving partner. IMS Relocation has been serving Dallas–Fort Worth for over 30 years, completing thousands of successful moves and earning a strong reputation for care and reliability. We are fully licensed and insured—a must when entrusting your valuables to any mover. For added peace of mind, consider these tips: Catalog and insure high-value items – Depending on the value, you may want to purchase additional insurance coverage. Package securely – Ensure valuables are carefully wrapped and boxed or crated for speciality items. Keep small valuables with you – Items like jewelry, important documents, or family heirlooms are best kept on your person or moved personally. We also encourage you to check our reviews to see how we’ve helped other customers move confidently and securely.

• What should I do if something gets damaged during my move?

  IMS Relocation takes every precaution to protect your belongings, but in the unlikely event that something is damaged, we have processes in place to make it right. After your move, we recommend you: Inspect your items carefully. Document any damage immediately with photos and notes. Notify us as soon as possible. Once notified, we’ll walk you through the formal claims process based on the coverage you selected for your move and ensure you’re properly taken care of.

CRM

• How can I leave you a review?

  We’d love for you to join the hundreds of happy customers who have shared their feedback! After your move, you’ll receive an email or SMS from us with simple instructions on how to leave a review. You can also leave us a review anytime directly on Google (all you need is a Google account).

• Do you have referral incentives?

  While we don’t currently offer a formal referral program, we truly appreciate it when happy customers and partners recommend us to their friends, family, or clients. If someone you refer mentions your name, we’ll be sure to show our gratitude. In addition, we provide your referrals with helpful tips and resources to make their move as seamless as possible—just one more way we like to take care of our extended IMS Relocation family.

Reputation

• Is IMS Relocation a reliable moving company?

  Yes—we’ve built our reputation on reliability. IMS Relocation has been serving customers for over 30 years, completing thousands of successful moves with honesty and care. We hold an A++ rating with the Better Business Bureau (BBB) and maintain additional industry accreditations that reflect our commitment to high standards. We also encourage you to read our customer reviews on our website and on Google to see first-hand experiences from people we’ve helped move. With IMS Relocation, you can feel confident you’re in good hands.

• How long has IMS Relocation been in business?

  IMS Relocation was founded in 1991 and has been proudly serving the Dallas–Fort Worth area for more than 30 years. Over that time, we’ve moved thousands of families and businesses, and we remain locally owned and operated to this day.

• Are you locally owned and operated?

  Yes! IMS Relocation is locally owned and operated in the Dallas–Fort Worth area. For more than 30 years, we’ve proudly provided local, national, and international moving and storage services to families and businesses across DFW.

• What makes IMS Relocation different from other movers?

  At IMS Relocation, we’re big enough to handle any move, but not so big that your business doesn’t matter. From your initial estimate to move day, you’ll work with dedicated Dallas–Fort Worth locals who genuinely care about you, your belongings, and our reputation in the community. Many of our administrative staff have been with us for over a decade, bringing unmatched experience, consistency, and personalized service. That combination of expertise and local pride is what sets us apart from larger, less personal moving companies.